Caviar de Neuvic aims to be an exemplary corporate citizen. We place great value on honesty and transparency and are committed to building strong, lasting relationships with our customers based on trust and mutual interest.

In line with this philosophy, the protection of your personal data is essential to us and we wish to inform you through this personal data protection policy about how we collect and process such data. Unless express consent is required by the data protection laws of your country, by using these Media (as defined below), you consent to our collection and use of your personal data as described in this Policy.

WHAT DOES THIS PERSONAL DATA PROTECTION POLICY APPLY TO?

This personal data protection policy applies to all points of contact you use with us (shop, Customer Service, websites, social networks, digital applications, events).

WHAT DATA DO WE COLLECT FROM YOU?

With your prior consent, when you use our Media, we may collect and process all or part of the following data: data you provide by filling out forms, uploading content online, subscribing to online services (e.g. applications and social media pages) or sending us correspondence: first and last name; email address; gender; telephone number; postal address; age/date of birth; your opinion on our products; payment information (on e-commerce Media); your purchase history (on e-commerce Media); any specific requests you may send us (mainly for archiving purposes); photos or videos of yourself that you wish to share. We may ask you to respond to surveys that we use for scientific and statistical purposes.

DO WE COLLECT YOUR IP ADDRESS AND COOKIES?

We may collect your IP address and browser type for system administration and/or statistical purposes, without identifying any other individual information. In some cases, we may also use cookies, which are small files of letters and numbers downloaded to your device when you access our Media. We mainly use cookies to recognise you when you log back into our Media and to display content that may be of interest to you. The default settings of internet browsers are usually set to accept cookies, but you can easily change this by modifying your browser settings. However, please note that if you choose to disable cookies, some parts of our Media may not be accessible.

HOW DO WE USE YOUR PERSONAL DATA?

We mainly use your personal data for customer/prospect management purposes, in particular to respond to your requests or to send you regular news and information about our products, brands, operations and/or Media that may be of interest to you. We also use your data to improve your experience on our Media: to understand your interest in our Media and their content, to manage your online account, to validate your participation in our operations, to process your payments, to ensure that our Media are presented in the manner best suited to you and your device, and to protect you against possible fraudulent actions.

HOW CAN YOU ACCESS YOUR PERSONAL DATA?

You can always contact us by post, email or telephone (please refer to the contact details provided in the terms of use for the Media you are using) to consult the personal data we hold about you. If you identify an error in this data or if you consider it to be incomplete or ambiguous, you can also ask us to correct, complete or clarify it. You may also object to your data being used for commercial prospecting purposes or communicated to third parties for this purpose. Finally, you may ask us to delete any personal data concerning you that we hold. However, please note that we may keep a record of your data for archiving purposes (in particular where required by law).

DO WE SHARE YOUR PERSONAL DATA?

Subject to the provisions of this personal data protection policy, or unless we have obtained your prior consent, we may share your personal data with employees of Caviar de Neuvic or our service providers (e.g. our web agencies that manage certain online operations on our behalf) and/or business partners for the purposes mentioned above, and only to the extent necessary to perform the tasks entrusted to them. These individuals may contact you directly using the contact details you have provided to us. Please note that we strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also require these providers to always act in accordance with applicable personal data protection laws and to pay particular attention to the confidentiality of this data.

WHERE DO WE STORE YOUR PERSONAL DATA?

Your personal data is stored either in our databases or in those of our service providers. In certain cases, mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you initially entered the data.

IS YOUR PERSONAL DATA KEPT SAFE?

Our goal is to always store your personal data in the safest and most secure manner possible, and only for as long as necessary to fulfil the purpose for which it is being processed. With this in mind, we take appropriate physical, technical and organisational measures to prevent, as far as possible, any alteration or loss of your data or any unauthorised access to it. On our e-commerce platforms, we manage your payment information using methods that comply with industry standards (such as PCI DSS). Please note that we may amend this personal data protection policy. In this case, the amendments will be available on this page.