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1 / Presentation of the company
Caviar de Neuvic is the trademark of SAS HUSO. SAS HUSO La Grande Veyssière 24190 Neuvic sur l'Isle France Tel: 05 53 80 89 57 E-mail: contact (@) caviardeneuvic.com SIRET 535 337 182 00021 RCS PERIGUEUX 535 337 182 VAT Intracommunity FR 18 535 337 182
2 / Application of the GTC
These general conditions of sale apply to all orders taken on the website www.caviar-de-neuvic.com. They are exclusive of any other condition of purchase of the customers, which are in opposition to HUSO.
3 / Applicable Law and Jurisdiction
These conditions are subject to French law. In the event of a dispute, the court of competent jurisdiction shall be the domicile of the defendant or, at the option of the defendant, the place of actual delivery of the product.
4 / Computer law and freedom
The information of the personal information collected for the purposes of distance selling is obligatory, this information being essential for the treatment and the routing of the orders as well as the establishment of the invoices. The lack of information leads to the invalidity of the order. The customer gives his consent to the use of the personal data collected under this order, as part of the HUSO customer file. The customer has at all times a right of access and rectification that he can exercise with HUSO.
5 / Validity of the offer
The offers on the site are valid during their online presence. The geographical area of coverage of the offer and delivery is Metropolitan France, Corsica, Monaco, Andorra and the countries of the European Union. For shipments to DOM TOM and other countries, the customer must contact HUSO to inquire about regulations including customs and fees and delivery times.
6 / Acceptance of the offer
The customer will receive an e-mail that will include the elements of his order.
7 / HUSO's obligations
HUSO undertakes, after confirmation of the order and validation of payment, to sell and deliver the ordered products to the designated recipient during business hours (Tuesday to Friday). All orders placed after 10am will be processed the next business day. The delivery time chosen by the customer means out postal routing problem and according to availability of products. HUSO reserves the right not to register an order in case of force majeure and undertakes to warn the customer.
8 / Obligations of the client
By placing an order, the customer agrees to take delivery of the products ordered and to pay the price, as well as the cost of transporting the products and any duties and taxes related to the regulations of the country of importation. More generally, the customer undertakes to respect the present general conditions of sale. The merchandise becomes the property of the customer only after complete payment of the price by the latter, and whatever the date of delivery of the said products. As long as the property has not been transferred to the client, the latter is prohibited from reselling, renting, or granting for any reason whatsoever rights to the products for the benefit of third parties, or to transform it in any way it would be. The transfer of risk occurs from the date of delivery, from which date the customer undertakes to be responsible for the conservation of the product, for private purposes. In particular, the customer must ensure that the products are not consumed beyond the expiry date indicated on the label.
9 / Price
Metropolitan France, Corsica, Monaco, Andorra and European Union: prices are in euros, all taxes included, excluding shipping costs. Any customs duties or any other import tax to be paid shall be borne by the recipient of the item. Delivery charges are added to the price of the products. To exempt from French taxes (VAT) in the European Union, contact directly HUSO to order: 05 53 80 89 57 contact (@) caviardeneuvic.com.
10 / Payment
All purchases must be paid before delivery. Payment by credit card online: you are redirected to the secure site of Societe Generale (SOGENACTIF) guaranteeing the preservation of the confidential nature of the transmitted data (in particular card number, date of validity, visual cryptogram on the back of the card) by protection and cryptology procedures. The shipment can only take place after acceptance of the bank. Payment by check: payable to SAS HUSO. Upon receipt of this, the company HUSO undertakes to ship the goods. HUSO reserves the right to cancel the order of a customer with whom there is an ongoing litigation. Any delay of payment will entail in addition to the interests of delay envisaged in article L.441-6 of the Code of commerce, the immediate exigibility of the total of the sums due to HUSO by the customer, without formality any nor preliminary notice, without prejudice to any other action that HUSO would be entitled to bring against the customer in this respect. In addition, the customer in a situation of late payment will be automatically debtor, in respect of HUSO, a fixed compensation for recovery costs of 40 €. If the collection costs incurred exceed this amount, HUSO may request additional compensation upon justification. As stated in Article 8 above, the transfer of ownership of HUSO products will be realized after full payment of the price by the latter, regardless of the date of delivery of these products.
11 / Availability
All orders will be honored within the limits of available stocks. In case of unavailability of the products after validation of the order, HUSO will inform the customer by e-mail or by phone within 24 hours (working day). The customer can then cancel the order or request the exchange of the products concerned.
12 / Delivery
The choice of routing and delivery is the responsibility of HUSO. The customer agrees to be present to receive the package and verify the contents with the carrier. The risk of loss or damage to the products is transferred to the customer at the moment when he takes, or a third party that he has designated, physically possession of the products. HUSO undertakes to inform the customer of the tracking number of his package by e-mail. The customer must check the package upon arrival in the presence of the carrier and inform HUSO of any abnormality within 24 hours.
HUSO undertakes to deliver in Metropolitan France, within 48 hours from the confirmation of taking into account the order.
Deliveries are scheduled from Tuesday to Friday, Saturday on specific request. No delivery will be provided on Mondays, Sundays, as well as public holidays and bank holidays.
In case of absence HUSO reserves the right to make a new delivery the next morning with a notice from the carrier, or a return of the package directly to the place of shipment. For quality reasons, HUSO is solely responsible for this decision.
HUSO reserves the carrier's choice and undertakes to deliver the customer to the delivery address indicated on the order form. The buyer agrees to indicate when ordering an address (excluding post office box) to which delivery can be made during business hours. On express indication, the delivery address may be different from the billing address.
Shipping costs (Metropolitan France)
• For all orders (requiring refrigerated transport) less than 120 € TTC: 19,20 € TTC
• For all orders (requiring refrigerated transport) above 120 € TTC: FRANCO
• For all orders of "dry" products up to 10 kg: 6 € TTC
• For any order of "dry" products greater than 10 kg: 19 € TTC
Corsica, Monaco
• For all orders (requiring refrigerated transport): 19,20 € TTC
Refrigerated transport provided by CHRONOFRESH (controlled temperature 0-4 ° c):
For orders placed before 10am, delivery the next day before 13H, re-delivery the next day in case of absence. Packages must be refrigerated upon receipt by the customer.
Conventional transport (dry goods) insured by UPS:
For orders placed before 10am, delivery in 24 or 48h depending on the locality.
Rest of Europe
• For all orders (requiring refrigerated transport): 39 € TTC
Refrigerated transport provided by CHRONOFRESH (controlled temperature 0-4 ° c):
For orders placed before 10am, delivery the next day before 13H, re-delivery the next day in case of absence. Packages must be refrigerated upon receipt by the customer.
Conventional transport (dry goods) insured by UPS:
For orders placed before 10am, delivery in 24 or 48h depending on the locality.
Free withdrawal in store
The customer has the possibility of choosing the delivery method "free withdrawal in store" during the validation of his order. In this case, the customer is notified by e-mail when his order is ready to be removed. He must go to the point of sale at the indicated opening hours and present himself with an identity document to withdraw his products.
Domaine Caviar de Neuvic - The Great Veyssière 24190 Neuvic
Monday to Friday 9h-12h 13h30-18h. Saturday by appointment.
05 53 80 89 57
Comptoir Caviar de Neuvic - 16 rue de l'Odeon 75006 Paris
From Tuesday to Saturday 9h-12h 13h30-19h. Monday by appointment
01 42 39 03 73
13 / Complaint and mediation
13.1 / Claim
The products delivered by HUSO have been the subject of the most rigorous care before packaging and shipping which is carried out so as to preserve the perfect preservation of products. In case of visibly damaged package upon receipt, the customer must have the problem noticed during delivery and immediately register it on the delivery note. He must notify the company HUSO within 24 hours. In case of missing goods in the package, the customer must notify HUSO within 24 hours after receipt of the package. After verification and inquiry with his services, HUSO undertakes to return the missing goods.
In general, in case of dispute, the customer is invited to contact the company at the following coordinates:
HUSO SAS
The Great Veyssière
24190 Neuvic
France
Tel: 05 53 80 89 57
E-mail: contact (@) caviardeneuvic.com
13.2 / Mediation
In case of failure of the claim to the company HUSO, or in the absence of response within two months, the customer may submit the dispute relating to his order or to these GSC against the company HUSO to any competent mediation service that will attempt, independently and impartially, to bring the parties together to reach an amicable solution.
14 / Withdrawal period
14.1 / Conditions, period and methods of exercise
In accordance with the provisions of Article L. 221-18 et seq. Of the Consumer Code, the customer has the right to withdraw without giving any reason, within a period of fourteen days. This withdrawal period expires fourteen days after the day the customer, or a third party he has designated to do so, physically takes possession of the last product ordered.
To exercise this right of withdrawal, the customer must notify the company HUSO, at the coordinates indicated below, its decision to retract by means of an unambiguous declaration (for example, letter sent by post, fax or email).
HUSO SAS
The Great Veyssière
24190 Neuvic on the Isle
France
Tel: 05 53 80 89 57
E-mail: contact (@) caviardeneuvic.com
For this purpose, a model withdrawal form is available below but it is not mandatory.
Model withdrawal form
(Please complete and return this form only if you wish to exercise your right of withdrawal)
- To the attention of HUSO SAS, La Grande Veyssière 24190 Neuvic on Isle France, Tel: 05 53 80 89 57 E-mail: contact (@) caviardeneuvic.com:
- I hereby notify you my withdrawal concerning the order below:
- Products concerned:
- Ordered it:
- Order number:
- Client name :
- Customer address:
- Signature of the client (only in case of notification of this form on paper)
- Date
[*] Strike out the word "useless".
For the cancellation period of fourteen days to be respected, it is sufficient that the customer transmits its communication relating to the exercise of the right of withdrawal before the expiry of this period. In all cases, the burden of proof for this exercise lies with the client.
14.2 / Effects
In the event of withdrawal, all payments received from the customer, including delivery charges (with the exception of additional charges resulting from the customer's choice of a delivery method other than the less expensive standard delivery method proposed) will be reimbursed without undue delay and, in any event, no later than fourteen days from the date on which the customer has communicated his decision to withdraw. This period is considered respected if the customer returns the products of the order before the expiry of the period of fourteen days. Reimbursement will be made using the same method of payment used by the customer for the original transaction unless expressly agreed otherwise.
The customer must return or return the products concerned to the above address, without undue delay and, in any event, not later than fourteen days from the day the customer has communicated its decision to retract. Only the price of the products and the shipping costs will be refunded, the return costs remaining the responsibility of the customer. The products are returned in their original packaging, unopened, with the seals intact and in a perfect state of resale, accompanied by any accessories and documentation.
HUSO may postpone the refund may be deferred until receipt of the products subject to the order, or until the customer has provided proof of shipment of these products, the date chosen being the date of the first of these facts .
14.3 / Exceptions
In accordance with the provisions of Article L. 221-28 4 ° and 5 ° of the Consumer Code, the right of withdrawal does not apply to products likely to deteriorate or expire rapidly, as well as to products that have been unsealed by the customer after delivery and can not be returned for reasons of hygiene or health protection.
15 / Warranties
HUSO guarantees that the delivered products comply with the legislation in force and that they have been the subject of the most careful care before packaging and shipping which is carried out so as to preserve the perfect preservation of products. If the customer is not fully satisfied, HUSO will refund the products concerned in the event of a change in the quality of the products. In this case, the customer must immediately return the package to HUSO for verification. However, HUSO can not guarantee that the products meet the personal taste expectations of those who consume them. Perishable or semi-preserved products must be refrigerated between 0 and + 4 ° C upon receipt. No return or replacement will be accepted after expiry of the expiry date.
16 / Modification of these Terms and Conditions
HUSO reserves the right to modify and adapt the general conditions of sale later.