Data protection

Caviar de Neuvic aims to be an exemplary corporate citizen. We value honesty and clarity and are committed to building strong and lasting relationships with our customers based on trust and mutual interest. In accordance with this philosophy, the protection of your personal data is essential to us and we wish to inform you via this Privacy Policy of how we collect and process this data.

Unless express consent is required by the laws of your country regarding the protection of personal data, by using these Materials (as defined below), you consent to us collecting and using your personal data as described in this Policy.

WHAT DOES THIS PERSONAL DATA PROTECTION POLICY APPLY?

This Privacy Policy applies to all points of contact that you use with us (Shop, Customer Service, websites, social networks, digital applications, events).

WHAT DATA DO WE COLLECT WITH YOU?

With your prior consent, when you use our Supports we may collect and process some or all of the following data: the data you provide by filling out forms, uploading content online, subscribing to online services ( ex: applications and social networking pages) or by sending us correspondence: first and last name; email address ; sex; phone number; address ; age / date of birth; your opinion of our products; payment information (on Electronic Commerce Supports); your purchase history (on E-Commerce Supports); any special requests you could send us (mainly for archival purposes); the photos or videos of you that you want to share. We are likely to ask you to respond to surveys we use for scientific and statistical purposes

DO WE COLLECT YOUR IP ADDRESS AND YOUR COOKIES?

We may collect your IP address and browser type for system administration and / or statistical purposes and without identifying any other individual information. In some cases, we may also use cookies that correspond to small files of letters and numbers downloaded to your device when you access our Media. We primarily use cookies to recognize you when you sign in to our Supports again and to display content that may be relevant to your interests. The default settings of internet browsers are usually set to accept cookies, but you can easily change this by changing your browser settings. However, please note that if you choose to disable cookies, some parts of our Materials may not be accessible.

HOW DO WE USE YOUR PERSONAL DATA?

We mainly use your personal data in the context of the management of our customers / prospects, and in particular to respond to your requests or to send you regular news and information about our products, our brands, our operations and / or our Supports likely to arouse your interest. We also use your data to improve your experience on our Materials: understand your interest in our Media and content, manage your account online, validate your participation in our operations, process your payments, ensure that our Supports are presented in the way that best suits you and your device, and protect you against possible fraudulent actions.

HOW CAN YOU ACCESS YOUR PERSONAL DATA?

You always have the possibility to contact us by postal mail, by e-mail or by telephone (please refer to the coordinates indicated in the conditions of use of the Supports that you use) to consult the personal data concerning you which are in our possession . If you identify an error among these data or if you find them incomplete or ambiguous, you may also ask us to correct, add to or clarify them. You may also object to your data being used for marketing purposes or disclosed to third parties for this purpose. Finally, you can ask us to delete any personal data that concerns you and that we hold. However, please note that we may keep a record of your data for archival purposes (especially when required by law).

DO WE SHARE YOUR PERSONAL DATA?

Subject to what is stated in this policy of protection of personal data or unless we have previously obtained your consent, we are likely to communicate your personal data with people employed by the company Caviar de Neuvic or our service providers (for example, our web agencies that handle certain online transactions on our behalf) and / or business partners for the aforementioned purposes, and only to the extent necessary to perform the tasks assigned to them. These people may be required to contact you directly from the contact information you have given us. Please note that we strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also ask these providers to always act in accordance with applicable laws regarding the protection of personal data and to pay particular attention to the confidentiality of such data.

WHERE DO WE STORE YOUR PERSONAL DATA?

Your personal data is stored either in our databases or in those of our service providers. In some cases, and mainly for technical reasons, these databases may be stored on servers outside the country (including outside the European Union) from which you originally entered the data.

ARE YOUR PERSONAL DATA SECURED?

We aim to always keep your personal data in the safest and most secure way, and only for the time necessary to achieve the purpose of the processing. In this perspective, we take appropriate physical, technical, and organizational measures to prevent, to the greatest extent possible, any alteration or loss of your data or unauthorized access to it. On our e-Commerce Supports, we manage your payment information using industry-standard methods (such as PCI DSS). We inform you that this policy of protection of personal data may be modified by us. In this case, these changes will be available on this page.